Shipping policy

Shipping Policy — WiWell

Last updated: March 2026

1. Order Processing

Orders are processed within 3–5 business days after payment is received. Orders placed on weekends or public holidays will be processed on the next business day.

Once the order has been shipped, the customer will receive a confirmation email with the tracking number.

2. Shipping Destinations

WiWell ships worldwide. Available destinations and related shipping costs are displayed at checkout.

3. Estimated Delivery Times

Italy
Standard shipping: 2–4 business days

European Union
Standard shipping: 3–7 business days

Outside the EU (UK, USA, rest of the world)
Standard shipping: 7–15 business days

Delivery times may vary depending on the customs procedures of the destination country.

The indicated delivery times are estimates and not guaranteed. WiWell is not responsible for delays caused by events beyond its control (force majeure, strikes, customs procedures, etc.).

4. Shipping Costs

Italy

  • €3.00 for orders of €55.00 or more

  • €5.00 for orders up to €54.99

European Union

  • €14.99 standard international shipping rate

Outside the EU (International)

  • €24.99 standard international shipping rate

Shipping costs are automatically calculated at checkout based on the destination.

5. Customs Duties and Import Taxes

For shipments outside the European Union, any customs duties, import taxes, or administrative fees are the sole responsibility of the customer. WiWell is not responsible for additional costs applied by the customs authorities of the destination country.

Customers are advised to check their country’s customs regulations before placing an order.

6. Order Tracking

All orders are shipped with a tracking number. The customer will receive a tracking link via email once the order has been shipped.

7. Failed Delivery

If delivery fails due to the recipient’s absence, the courier will leave a notice and the package will be held for the period established by the courier. After this period, the package will be returned to WiWell.

In this case, the customer may request a new shipment (with additional shipping costs) or a refund for the product, excluding the original shipping costs.

8. Products Damaged During Shipping

If the product arrives damaged, the customer must:

  • Report it within 48 hours of delivery to contact@wiwell.life

  • Attach photos of the product and the external packaging

WiWell will arrange a replacement or a full refund.

9. Contact

For any information regarding shipping:

Email: contact@wiwell.life
Address: Via Tuscolana 420, 00181 Rome (RM), Italy